FAQ's

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

FAQ's

We accept Cash on Delivery (COD) and Debit Card

We charge a flat delivery fee of Rs. 199 for all orders across Pakistan.

Orders are delivered within 5 working days after confirmation.

You can track your order using the “Track Your Order” page on our website. Just enter your order number and phone number to view the latest status.

For damaged, missing, or leaking items, you must contact us within 24 hours of delivery. Requests made after 24 hours will not be accepted.For all other valid reasons (such as incorrect item, change of mind, etc.), our return and exchange policy is 7 days from the date of delivery. The item must be unused, unopened, and in its original condition.

Yes, exchanges are allowed within 7 days.
If the product is damaged or incorrect, we will cover the shipping charges.
If it’s a change of mind , you’ll be responsible for return shipping.
If your return request is not approved, we’ll inform you of the reason. Your product will then be sent back to your provided address.
Refunds are processed within 72 hours once your request is approved. You can choose to receive the amount in your bank account or as store credit.
Yes, all items on Highfy.pk are 100% original. We only stock authentic products from trusted suppliers and official beauty brands.
No problem! Just click the “Contact Us” button and reach out we’re here to help!
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